Refund & Return Policy

Last updated: September 2026

Thank you for purchasing The Broke to Balanced Reset.

Because our products are digital products delivered electronically, there is no physical product to return. Please read the product description carefully before completing your purchase.

1. Digital Products

The Broke to Balanced Reset is a digital PDF guide delivered electronically after purchase.

Once your purchase has been completed and the digital product has been made available to you or downloaded, the product cannot ordinarily be returned.

2. Refunds

Due to the nature of digital products, we generally do not offer refunds for change-of-mind purchases, accidental purchases, or dissatisfaction after the digital product has been accessed or downloaded.

However, this policy does not limit or exclude any rights you may have under applicable consumer-protection laws.

We may issue a refund where:

• You were charged more than once for the same product.
• You purchased the same digital product twice by mistake.
• The digital file is materially defective or corrupted and we are unable to provide a working replacement.
• The product you received is materially different from the product description.
• A refund is required under applicable law.

3. Problems Accessing Your Ebook

If you purchased the ebook but cannot access or download it, please contact us.

We will first attempt to resolve the issue by providing a new download link or another working copy of the product.

If we are unable to provide you with access to the product you purchased, we will review the matter and, where appropriate, provide a refund.

Shopify's Digital Products functionality allows merchants to resend download links when customers experience download issues.

4. Incorrect or Duplicate Purchases

If you accidentally purchase the same ebook more than once, please contact us as soon as possible.

Where appropriate, we may refund the duplicate purchase.

5. How to Request a Refund

To request a refund or report a problem with your digital product, contact us at:

Email: broketobalancedreset@gmail.com

Please include:

• Your full name
• Order number
• Email address used for the purchase
• Reason for your request
• A brief description of the problem, if applicable

Please do not send passwords, payment-card information or other sensitive financial information.

We aim to respond to refund and support requests within 2–3 business days.

6. Approved Refunds

Where a refund is approved, it will generally be processed through the original payment method used for the purchase.

The time it takes for the refunded amount to appear in your account can depend on the payment provider and your financial institution. Shopify notes that refunds are generally returned using the original payment method and that processing times can vary.

7. Consumer Rights

Nothing in this policy is intended to remove, restrict or limit any rights you may have under applicable consumer-protection laws.

If applicable law gives you a right to a refund, cancellation or other remedy, those rights will continue to apply regardless of this policy.

For South African customers, consumer rights may arise under applicable South African consumer-protection legislation.

If you sell to customers in other countries, additional consumer-protection requirements may apply depending on the customer's location. Shopify specifically notes that merchants selling to or targeting customers in the European Economic Area may have additional obligations concerning consumer rights and withdrawal.

8. Changes to This Policy

We reserve the right to update this Refund & Return Policy when necessary. Any changes will be posted on this page with an updated “Last updated” date.

9. Contact Us

If you have any questions about this policy or your purchase, please contact:

The Broke to Balanced Reset
Email: broketobalancedreset@gmail.com
Business: The Broke to Balanced Reset